Information We Collect
When you request service, schedule a visit, or contact us, we collect information you give us directly. This includes your name, phone number, email address, service address, and details about the plumbing issue you need help with.
When you browse our website, we collect limited technical information automatically. This includes your IP address, browser type, device type, pages you visit, and the date and time of your visit. This information helps us keep the site working properly and understand how visitors use it.
How We Use Information
We use your information to schedule appointments, send technicians to the right address, provide accurate quotes, complete plumbing work, and follow up on service. We also use it to answer your questions, process payments, and keep records of the work we perform.
With your consent, we may send you service reminders, maintenance tips, or occasional updates about our company. You can opt out of these messages at any time by calling us or using the unsubscribe link in an email.
We use website usage data to improve our site, make it easier to navigate, and ensure our services reach customers in Lancaster and the surrounding area.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to remember your preferences, keep the site secure, and understand how visitors move through our pages. Cookies are small files stored on your device that help websites function smoothly.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone to request service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect anonymous usage data and may set their own cookies. The information they gather does not identify you personally.
We may also use third-party scheduling, payment processing, or customer review platforms. When you interact with those tools, their own privacy policies apply. We encourage you to review them if you have questions about how they handle your data.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software providers, payment processors, and analytics services. These partners are required to protect your information and use it only for the services they provide to us.
We may disclose information if required by law, to respond to legal requests, to protect our rights or safety, or in connection with a merger or sale of our business. In those cases, we will take reasonable steps to ensure your information remains protected.
Data Retention
We keep your personal information for as long as needed to provide services, maintain accurate business records, and meet legal or tax requirements. When information is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or legitimate business reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to personal data, and regular reviews of our security practices.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please contact us by phone.
User Rights
You have the right to request access to the personal information we hold about you, ask us to correct inaccurate details, or request that we delete your information. You can also object to certain uses of your data or ask us to restrict how we process it.
To exercise any of these rights, call us at (740) 766-4111 or contact us using the details below. We will respond promptly and help you understand your options.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and revise the effective date at the top.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.